By booking an appointment at Self Aesthetics, you agree to adhere to the following policies listed below. These policies ensure we can continue to provide a high-quality service while respecting the time and commitments of both staff and patient.

Follow Ups and Treatment Reviews

Aesthetic medicine is not an exact science, results are never guaranteed. They can vary, expectations can differ and downtime or complications do occasionally occur. This is explained in your consultation and the consent process prior to treatment.

Every face is different and every patient has different expectations of what is normal after an injectable treatment. It’s often a case of re-discussing the process, going over what the treatment was for, re-explaining the technique used and to recap what was expected post-treatment. Very occasionally a fine tuning of your treatment might be indicated.

If you have a concern, please book in a review via the online booking system. These complimentary sessions are 15 minutes – please note: additional treatments to achieve desired results are at the expense of the patient. Wrinkle Reduction reviews are strictly completed at 2 weeks, anything that falls outside of this timeframe is deemed a New Consultation appointment.

Reviews only take place in person in clinic. Images or videos may be requested by the treating practitioner, however please note that all images sent through social media for comment other than in the case of an emergency will need to be dealt with and seen in person in clinic.

Please note if you fail to attend a review it is deemed your are satisfied by the outcome of treatment.

Feedback is always welcomed and we will gladly provide a review to see what is concerning you.

Cancellations

You can cancel your appointment for any reason up to 48 hours before. Your deposit will be refunded no questions asked, please just use the link at the bottom of your booking email.

Refund deposits will be processed back to the credit card you used to book in. Please be aware that this can take 5-10 working days and we cannot refund your booking fee to another card or transfer it to a bank account.

Booking Terms & Conditions

A booking fee of $50 is required to secure all appointments. This fee is fully redeemable towards your treatment on the day of your appointment.
If you cancel or reschedule with less than 48 hours’ notice, or fail to attend your appointment, the $50 booking fee will be forfeited.
We kindly ask that all cancellations or changes to your appointment are made with a minimum of 48 hours’ notice so that we may offer your time to another client on the waitlist.
If you have a history of consistent no-shows, lateness, cancellations or continual booking changes, Self Aesthetics reserves the right to cancel any future appointments with you and terminate the patient-practitioner relationship.

If you are sick or have a family emergency, etc please let us know ASAP and we will try to move your appointment to another available time . Please note, we cannot move other patients to accommodate you if you have missed an appointment due to illness or an emergency or arrive late.

Privacy Policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. SMS marketing: With your permission, we may send you SMS messages about our store, new products and other updates.

CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@selfaesthetics.com.au or mailing us at: Self Aesthetics 5/25 Ferguson Street, Albany Creek 4035 QLD.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

HOST SITES

Squarespace

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.

Dapple

At Self Aesthetics, we utilise the Dapple platform to manage all in-clinic transactions and medical information provided by our clients. Dapple enables us to process your personal and medical details efficiently and securely, ensuring a seamless in-clinic experience. This platform allows us to maintain the confidentiality and integrity of your medical records in accordance with relevant privacy laws and regulations, providing high-quality service while safeguarding your information.

View Dapple privacy policy here –

https://dappleos.com/privacy-policy

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

We use cookies to personalise content, to analyse traffic, for advertising and to provide social media features. Some cookies are essential in order to shop self aesthetics and in the event you do reject cookies this may impair the functionality of the website meaning that you are unable to shop Self Aesthetics.

You can choose which cookies you’d like Self Aesthetics to store on your device by updating your browser settings. Each browser allows you to restrict or block cookies in different ways.

International Travel

All Volume treatments, Bio Stimulator and PRP treatments need to be completed 2 weeks prior to any International travel. This is to support you and part of Self Aesthetics Patient Safety Policy. This policy is also included in the consent form you complete prior to treatment.

Pregnancy and Breast Feeding

If you are pregnant or breastfeeding you are unable to undergo treatments that include Muscle treatments for fine lines and wrinkles, BIO remodelling, Facial Volumising, Bio-stimulating or PRP. Presently there is no conclusive medical clinical evidence stating it is safe to proceed with these treatments during these times.

Late Arrivals

Arriving late will deprive you of valuable treatment time. Every effort will be made to complete your treatment in a timely and safe manner. If your tardiness creates a time frame that is too short to treat, your appointment will need to be rescheduled.

Social Media or Phone Consultations

At Self Aesthetics all patients must be seen in person in order to receive an accurate and tailored treatment plan.

This is the law in Australia.

Absolutely no photos, social media, email consultations will be given. We need to see you in person to touch your skin tissue, see how your face moves using your muscles and to see a real life image of you.

Refunds

We do not offer refunds on any services rendered. Aesthetic results are variable from person to person. Whilst we do our best to achieve the desired outcome, it cannot be guaranteed. Patients are responsible for additional treatments including additional costs needed to achieve desired results.